• Orders are processed within 1–3 business days (Monday–Friday, excluding weekends and holidays).
• Orders do not ship the same day they are placed.
• You will receive a confirmation email with tracking info once your order ships.

USA Domestic Orders:

• Shipped via USPS (United States Postal Service).
• Expect delivery within 5–10 business days from the ship date.

International Orders:

• Shipped via Federal Express.
• Estimated delivery: 7–21 business days (varies by destination and customs).
• No tracking is provided for international shipments — delivery is made by your local post office.

• Rush shipping does not bypass processing time — all orders still require 1–3 business days to process.
• Rush orders are shipped after processing, not on the day the order is placed.

• All orders are shipped in plain grey or USPS Priority packages for your privacy.
• The return label reads: Online Fulfillment Center.

• Your country’s customs office may inspect packages.
• We are not responsible for delays, confiscation, or seizure by customs.
• Customs duties/fees (if any) are the customer's responsibility and not included in our shipping charges.
• Most small parcels are delivered without issue or additional fees.

Please wait at least 5 days after purchase before checking tracking updates.
Track via:

• USPS (USA): https://www.usps.com/

If you have not received your order within the timeframes listed above:

• USA/UK/Canada: 5–10 business days
• Other countries: 7–21 business days

Please contact our support team:

Phone: 888-CIALIX-1 or (877) 736-3341
Email: Support@remedi.support
Office Hours: Monday–Friday, 6:30 AM – 5:00 PM PST (UTC -8)

Once your order is submitted, your credit card will be charged immediately.

Our system is designed for speed — orders are sent straight to processing and shipping.

Please review your order carefully before submitting, as we are unable to cancel orders once they are placed due to high order volume.

Once your order is submitted, your credit card wiWe accept returns of unopened products for a refund

To initiate a return, you must request a Return Merchandise Authorization (RMA).

• Contact our support team via phone or email to get your RMA and return instructions.

US & International Support:

📞 888-CIALIX-1 or (877) 736-3341

🕒 Office Hours: Monday–Friday, 6:30 AM – 5:00 PM PST (UTC -8)

📧 Support@remedi.support

At CIALIX, we’re committed to offering you the highest quality products and ensuring your complete satisfaction. If you're not fully satisfied with your purchase, we’re here to help.

You may return unused and unopened items within 90 days of your purchase date, under the following conditions:

Products must be sealed and unused.
Returns must be accompanied by an RMA (Return Merchandise Authorization) —

• Contact support to obtain one.
• Shipping & handling fees are non-refundable.
• Opened items are not eligible for return or refund.
• A $10 restocking fee applies to all approved returns.

If you received a free item as part of a promotion, you must return all items (including the free ones) to receive a full refund.

Partial returns will result in a refund based on the discounted price per item, and the free item(s) will be voided from the return.

ible for return or refund.

A $10 restocking fee applies to all approved returns.

Once your return is received and approved, a refund will be issued to your card or by check within 30 days.

You’ll receive an email confirmation once your refund is processed.

To return a product, please contact our customer support team to request an RMA and return instructions:

• Customer Support:
  888-CIALIX-1 or (877) 736-3341
  Office Hours: Monday–Friday, 6:30 AM – 5:00 PM PST (UTC -8)
  Support@remedi.support